Calbridge Global LLC (“My Balance,” “we,” “us,” or “our”) operates the website meetmybalance.com (the “Site”). Our priority is to provide a seamless and transparent shipping experience for every customer. Please review the details of our shipping process below.
Free Shipping: We offer free standard shipping on all orders.
Delivery Areas: We currently ship within:
The United States
The United Kingdom
Canada
Australia
Future Expansion: We plan to expand shipping to additional countries in the near future.
Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Time (Amsterdam) are processed the same day. Orders placed after this cut-off will be processed the next business day.
Non-Processing Days: Orders are not processed on weekends or U.S. public holidays.
United States: Orders typically arrive within 5–7 business days after processing.
United Kingdom: Orders typically arrive within 5–7 business days after processing.
Canada: Orders typically arrive within 5–7 business days after processing.
Australia: Orders typically arrive within 5–7 business days after processing.
Delivery times are estimates and may vary due to factors outside of our control, such as customs clearance, carrier delays, weather conditions, or other unforeseen circumstances. International shipments may be subject to customs processing times depending on the destination country.
Courier Services: We partner with trusted carriers such as DHL, FedEx, USPS, Royal Mail, Canada Post, and Australia Post to deliver your order safely and efficiently.
Tracking Information: Once your order has shipped, you will receive an email containing your tracking number and a link to monitor your shipment in real time.
International orders (outside the United States) may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.
Damaged Orders: If your order arrives damaged, please contact us at support@meetmybalance.com within 48 hours of delivery. We will work promptly to resolve the issue.
Lost Orders: If your order is lost in transit, contact us immediately so we can investigate with the carrier and arrange a replacement or another appropriate resolution.
If you have any questions or concerns regarding this Shipping Policy, please contact our support team:
My Balance – Calbridge Global LLC
Email: support@meetmybalance.com
Address: 10720 Garwick PL, South Gate, CA 90280, United States
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
