Last Updated: 01/26/2026
Thank you for shopping with My Balance. Our Return and Refund Policy is designed to make your experience smooth and transparent. Please review the guidelines below regarding eligibility, processes, and timelines for returns, refunds, and exchanges.
For questions about returns and refunds, please contact us:
Email: support@meetmybalance.com
Address: Dover, DE 19901, United States
Return Period: 90 days from delivery date
Refund Processing Time: 10 business days from receipt
Return Shipping Costs: Covered by the customer, unless the product is defective or incorrect
You may cancel your order within two hours of purchase by contacting our support team. If your order has already shipped, please follow the Return Instructions below.
We accept returns under the following conditions:
Return Window: Items must be returned within 90 days of delivery.
Item Condition: Items must be unused, unopened, and in their original packaging, including all seals and labels.
Proof of Purchase: A receipt or order number is required for all returns.
Exceptions: Certain items such as hygiene-sensitive supplements or personalized products cannot be returned once opened or used.
Contact Support: Email support@meetmybalance.com with your order number, reason for return, and any supporting photos if applicable.
Receive Authorization: Our team will review your request and provide a return authorization with instructions.
Package Securely: Ensure the item is safely packaged with all original tags and packaging.
Ship the Item: Use a reliable carrier with tracking. Return shipping costs are covered by the customer, unless the product is defective or incorrect.
Approval: Once we receive and inspect your return, you will be notified of approval or denial within 7 business days.
Processing: Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
Confirmation: A confirmation email will be sent once your refund is processed.
We offer exchanges for defective or incorrect items. Contact us within 90 days of delivery to initiate an exchange.
If you ordered the wrong size or product, please follow the return process and place a new order for the correct item.
Defective or Damaged Items: Report within 48 hours of delivery. We’ll arrange a return at no cost and offer a replacement or refund.
Incorrect Product: If you receive the wrong product, we’ll cover return shipping and send the correct item promptly.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us to start a carrier investigation and resolution.
Return Window: Returns must be initiated and shipped within 90 days of receipt.
Inspection Period: Returns are inspected within 7 business days after arrival.
Refund Issuance: Refunds are processed within 10 business days after inspection.
All returns require prior authorization and must not be shipped without written approval from My Balance.
Customers are required to contact our support team by email to receive the appropriate return address and detailed return instructions before sending any items.
Email: support@meetmybalance.com
Returns sent without prior authorization, or to an incorrect address, may be refused or returned to the sender at the customer’s expense. My Balance is not responsible for lost or misdirected return shipments resulting from unauthorized returns.
If you have questions or need assistance with a return or refund, please contact us:
Email: support@meetmybalance.com
Address: 10720 Garwick PL, South Gate, CA 90280, United States
